Return & Refund Policy


RETURNS

The item can be returned for a store credit within 30 days from the date of purchase.
After 30 days of purchase, we can’t offer you any refund or exchange.
Any products that are to be returned; the shipping costs must be paid by the customer.
We can help to arrange shipping to simplify the return process.
To be eligible for a return, please make sure of the following conditions:
The item/s or equipment were purchased 30 days from the receiving date.
The item/s must be unused and in the same condition that you received it.
The item/s must also be in the original packaging.

Note: Need to provide proof of purchase i.e the purchase receipt to verify the purchase date.
(i.e. the invoice number, company name, etc.)
Kindly note, due to the commercial nature of our products, minor scratches and scuffs are common.
NOTE: If the item has been as described and the customer wanted to return it, there will be a 20% re-stocking fee applied to their invoice, shipping costs are non-refundable.
Items sent back to us without first requesting a return will not be accepted.

EXCEPTIONS / NON-RETURNABLE ITEMS

The following item/s cannot be returned:
Special order items or equipment that were made to order.
Used and Clearance sale item/s are considered final sale and cannot be returned or refunded, no exchange.
Sale item/s cannot be refunded or exchanged.
NOTE: Only regular priced items may be refunded, or store credited.

RETURN PROCESS

To initiate a return you need to fill this Return Request Form
If your return is accepted we will send you a confirmation email with the instructions on how and where to send your package.  You can always contact us for any return questions at info@sinco.ca

REFUNDS (IF APPLICABLE)

Refunds are issued after the returned item has been received and inspected. We will notify you once we receive the returned item. We will also notify you of the approval or rejection of your refund.
If you get approved for return, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment.
You should expect to receive your refund within four weeks or in some cases you may receive a refund more quickly (3-15 business days, depending on your financial institution).
This period includes the transit time and processing time once we receive the return, and the certain number of the days to be credited and applied to your account based on the financial institutions policy.

You can always contact us for any return questions at info@sinco.ca or call us at 519-208-8884

DAMAGE (DEFECTS) OR ISSUE

Upon receiving the shipment, please inspect your order.
If you notice any damages or any defects on the product, contact us immediately at info@sinco.ca
If your order has been delivered by a 3rd party, Sinco Food Equipment is not responsible of any damages that was caused by the 3rd party.
Please, let the 3rd party know that your order has been delivered damaged. Therefore, freight company will provide you with the claim form and inform you on the next steps.
NOTE: You can claim damages within 3 days of date of delivery.
If Sinco Food Equipment delivery team has delivered your order and you have noticed an issue regarding the product, such scratches, or wrong, missing items from your order, contact at info@sinco.ca or call at 519 208 8884
NOTE: You can claim damages within 3 days of date of delivery.

EXCHANGES (IF APPLICABLE)

However, we only replace the items if they are defective or damaged (if Sinco Food Equipment delivery team has delivered, not applicable when 3rd party has damaged the order).
If you need to exchange an item for a similar item or equivalent value, send us an email at info@sinco.ca contact us at 519-208-8884  / Toll Free: 1-844-507-4626
To expedite the exchange, fill up the Return Request Form and make a separate purchase for the new item.
NOTE: You are responsible for the cost and risk of returning the item or equipment to us.

STORE CREDIT

We will notify you once we’ve received and inspected your returned item,
and let you know if a store credit was approved or not.
If approved, you’ll receive confirmation that credit has been applied to
your account for future purchases.

SHIPPING FOR RETURNS

To return your product, you should ship your product to 146 Dearborn Place, Waterloo, Ontario -  N2J4N5, Canada
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depends on where you are shipping from (Province, City, Country etc.,) It may take some time. If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
If you have questions regarding shipping then please contact us at returns@sinco.ca
If you have any questions about our Return and Refund Policy, please contact us:
returns@sinco.ca
519-208-8884 / Toll Free: 1-844-507-4626