- The item can be returned for store credit 30 days from the date of purchase. After 30 days of purchase, we can’t offer you any refund or exchange.
- Any return shipping costs must be paid for by the customer. We can help arrange shipping to simplify the return process.
To be eligible for a return, please make sure of the following conditions:
- The item/s or equipment were purchased 30 days from the receiving date.
- The item/s must be unused and in the same condition that you received it.
The item/s must also be in the original packaging.
Note: Need to provide proof of purchase i.e the purchase receipt to verify the purchase date.
Kindly note, due to the commercial nature of our products, minor scratches and scuffs are common.
- If the item has been as described and the customer wanted to return it there will be a 20% re-stocking fee applied to their invoice.
Items sent back to us without first requesting a return will not be accepted.
Exceptions / non-returnable items
The following item/s cannot be returned:
- Special order items or equipment that were mate to order.
- Used and Clearance sale item/s are considered final sale and cannot be returned or refunded.
Sale item/s cannot be refunded.
Note: Only regular priced items may be refunded.
- To initiate a return you need to fill this Return request form. If your return is accepted we will send you a conformation email with the instructions on how and where to send your package.
- You can always contact us for any return questions at email@example.com.
Refunds (if applicable)
- Refund are issued after the returned item has been received and inspected. We will notify you once we receive the returned item. We will also notify you of the approval or rejection of your refund.
- If you get approved for return, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment.
- You should expect to receive your refund within four weeks or in some cases, you may receive a refund more quickly. This period included transit time of the returning item, the time it takes to process the return when we receive it, and the certain number if days the credit is applied to your account based on the bank's policy.
You can always contact us for any return questions at firstname.lastname@example.org call us on 519-208-8884
Damage (Defects) Or Issue
- Upon receiving the shipment, please inspect your item and contact us immediately at email@example.com, if the item is defective, damaged or you receive the wrong shipment, so that we can assist you through the process and evaluate the issue.
Note: You can claim damages within 7 days of date of delivery.
Exchanges (if applicable)
- However, we only replace items if they are defective or damaged. If you need to exchange an item for a similar item or equivalent value, send us an email at firstname.lastname@example.org contact us at 519-208-8884 / Toll Free: 1-844-507-4626
- To expedite the exchange, fill up a Return Request Form and make a separate purchase for the new item.
Note: You are responsible for the cost and risk of returning the item or equipment to us.
We will notify you once we’ve received and inspected your return, and let you know if a store credit was approved or not. If approved, you’ll receive confirmation that a credit has been applied to your account for future purchases.
Shipping for returns
- To return your product, you should ship your product to 146 Dearborn Place, Waterloo, Ontario - N2J4N5, Canada
- You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
- Depending on where you live, the time it may take for your exchanged product to reach you may vary.
- If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
- If you have questions regarding shipping then please contact us at email@example.com
If you have any questions about our Return and Refund Policy, please contact us:
519-208-8884 / Toll Free: 1-844-507-4626